Troubleshooting uploads and emails

An upload stalls or fails

• Try a wired or stronger connection; large videos can take a while, and the progress bar shows how far it has got.
• Try another browser (Chrome, Edge, Firefox or Safari, kept up to date).
• Some town networks block uploads to cloud storage. If uploads fail at work but work at home, ask IT to allow civicporch.com and Cloudflare R2 storage.

"Upload an audio or video file"

The file isn't audio or video, or it's a format we don't recognize. Export or convert it to MP3 or MP4 and try again.

A recording fails to process

The meeting shows the reason and a Retry button. A file with no audible speech, or only music, can't be drafted. A failed free meeting doesn't use up one of your two.

Our emails don't arrive

Our account emails come from [email protected]. Check spam or quarantine, and ask IT to allow that address (many government mail systems quarantine new senders). Replies to our emails reach us at [email protected].

Still stuck? Email [email protected] with the meeting name and what you saw.